Start of day
Verify the device, branch, and active user, then review connectivity, alerts, and limits. Never begin work in another user’s session or ignore a message that the device or branch is unauthorized.
During operations
- Create every payment from the real order and do not alter the amount outside the approved flow after confirmation.
- Review pending states before retrying.
- Use a refund linked to the original transaction instead of a manual transfer.
- Do not share an account when cashiers change; end the session and open a new one.
- Record operational exceptions in the designated field, not personal messages.
End of shift
- Pause new transactions during review.
- Review successful, failed, pending, and cancelled activity.
- Inspect high-value refunds and adjustments.
- Compare point-of-sale totals with the LuxPay report by currency.
- Classify differences as timing, pending activity, entry error, or escalation.
- Close the session and export the authorized report.
What not to do
Do not force numbers to match through an arbitrary manual adjustment. Closing is about explaining a difference and linking it to a transaction or state. Use Financial reconciliation for issues extending beyond the shift.